I must say, I could not ask for a better experience at Imperial Motors. I traveled from Yorktown VA to look at a truck they advertised on line. When I got to the lot the truck I wanted to look at was pulled out and for me to test drive. The staff encourage me to not only test drive the truck, but they were also very accommodating in allowing me to have my own mechanic look it over (Great Transparency)!! I did not need to utilize their financing, however, they were very helpful advising me on purchasing options and they were not pushy. After a little friendly negotiation we came to a mutually agreeable deal. The process was quick an seamless, and although the truck was very clean on my arrival, they told me to bring the truck back on a clear day to get the truck detailed. I would defiantly recommend Imperial Motors for your vehicle purchasing needs.
This place is GREAT!!!!! I've bought two dependable vehicles from them never any issues... I work for a dealership and they tried to get me as an employee but not imperial motors they got me a car the same day awesome people definitely buy your car here :)
These guys were great. Excellent communication, awesome hospitality and very personable. A complete opposite from previous nightmare experiences with other automotive dealerships. They focus on the customer and accommodate their needs. Ethan was great alongside the owner who showed true compassion and gratitude for a customer. Would highly recommend doing business here.
Imperial has some Hot cars they're the ones to go to for the under 100,000 mile cars and trucks my truck is bad ass thanks a lot Danielle and Ethan...
I was really looking for something nice in a shirt time I call them and Ray answer the phone I told him what I wanted and could he do he said how fast can you come in I said on my way when I got there they all were very professional and straight to the point they put me in my first Lexus under 60,000 miles they made sure I was taken care of I give them 5 starts for there professional and everything with it
Wonderful customer service, all the workers I spoke with were very helpful, they catered directly to my needs. I did not feel pressured or rush into making a decision. I had a fantastic experience buying my vehicle from Imperial Motors. It was a one-stop
By far the BEST car buying experience I have EVER had! The staff is very friendly and easy to talk to, they listen to what you want and they don't try to push you into to buying something that you don't want. They are all very helpful with making the "deal" work for YOU, they are more interested in making you happy verses selling you something that you don't want. I found the exact truck that I was looking for, I called about it, went and looked at it and test drove it, they immediately did what needed to be done so that I could drive it off the lot 2 days later at a price that I was comfortable with and was more than fair. If you're looking to buy a new vehicle I would go here before going anywhere else because you won't be waiting your time!!!!! Thank you to all of the staff at Imperial Motors!!!!!!
I have never written a review before but I feel the need to pass along my recent experience.
No hassles or gimmicks at Imperial Motors! Good quality vehicles without the headache of large dealerships. I would like to thank Kevin and Jay for being very professional, honest and upfront. With their help, they made buying my new car seamless and a great experience. Being a military service member with 20 years experience and buying many vehicles in the Hampton Roads area this was by far the easiest experience. The wife and I are extremely pleased. I recommend Imperial Motors to anyone looking for a reliable vehicle at a fair price.
I am so thankful for Imperial Motors. I recently had to ditch my old SUV due to failed inspection and costly repairs. So after a moment of panic realizing I needed to buy a new car, I called my salesman friend Peter at Imperial Motors asking for help. Peter assured me he could get me into a vehicle and to visit him asap. Worried my "fair to not so stellar' credit would be a financial issue became no issue at all. Within a short time I found my perfect new ride--2013 Ford Escape--with all the bells n whistles, beautiful inside n out and most of all Safe! I left feeling comfortable and confident with my decision to visit Imperial Motors. I highly recommend this dealership to car buyers. Their Sales, Finance and Service members are friendly, knowledgeable and will go above & beyond to help. Imperial Motors is a fair, comfortable and relaxed dealership that deserves 5 ++ STARS!!! Thank you again my friends
The BEST EXPERIENCE with buy her pay here!
I Purchased my vehicle from them with ease. I put down a reasonable down payment, they OFFERED me a Carfax report for my vehicle free of charge, & they even helped pick amount a decent insurance policy. Very friendly and understanding, they worked with me every step of the way until my car was paid off. I absolutely love them and would recommend anyone to purchase their car from Imperial Motors. If you have to buy anywhere- BUY HERE!
Great customer service. Peter was my sales representative and made sure all needs were met. Come on down and take the time if you need awesome cars and outstanding services.
I am extremely pleased with my experience purchasing my car from Imperial Motors. They are very friendly and helped me find the perfect car to suit my needs and budget. I place high value in quality family run businesses and this one earned my 5 star rating.
I am usually very skeptical when purchasing a car but I honestly could not say I have ever had a more positive experience than with Imperial Motors! Ray and his team were extremely knowledgeable and helped me find the perfect car for the perfect price for me!!! I'll never go anywhere else for an auto purchase! I would recommend Imperial to any of my friends or family!!!
My experience with Ramin was nothing but positive. He stayed with me for hours answering every question I had. Even after I left, he took all my phone calls and never lost patience with my "stupid" questions. He knows this business in and out, and he is a true professional. He solidifies the example of the guy who goes above and beyond to give the customer what they want. I would 100% do business with him again.
I had the best experience at Imperial Motors. I went in to buy a car and dealt with Kevin. He answered all of my questions and addressed all of my concerns. It was a smooth process since I had all of my paperwork with me. My whole family have purchased cars with him in the past and all members have been 100 percent satisfied. If you want well priced cars and great customer service I highly recommend doing business with Imperial Motors.
This place has some great cars and nice friendly people to work with.